Terms and Conditions

Welcome to Your Transfer Express Tulum. By accessing our website [yourtransferexpresstulum.com] and/or using our transportation services, you agree to the following terms and conditions. Please read them carefully before making a reservation.

1. Service Provider Information

Your Transfer Express Tulum is a transportation company based in Tulum, Mexico, offering private airport transfers, round-trip services, and local taxi rides.

2. Use of the Website

By using this website, you agree to:

• Provide accurate, current, and complete information when booking a service.
• Refrain from using the website for fraudulent or unlawful purposes, or in ways that may harm third parties or our operation.

3. Reservations

• Reservations can be made via the website, email, or WhatsApp.
• Clients are responsible for ensuring that all information provided (names, dates, flight numbers, addresses, etc.) is correct.
• All reservations are subject to availability and confirmation by Your Transfer Express Tulum.

4. Changes and Cancellations

• Any changes to the date or time of service must be requested at least 12 hours in advance.
• Cancellations made at least 24 hours in advance are eligible for a refund.
• Late cancellations or no-shows are non-refundable.

5. Delays and External Conditions

We are not responsible for delays caused by weather, traffic, road closures, or any events beyond our control.

If your flight is delayed, we will do our best to accommodate changes based on availability.

6. Passenger Conduct

• Clients and their companions are expected to behave respectfully toward our drivers and vehicles.
• Alcohol and illegal substances are strictly prohibited during the ride.

7. Prices and Payment

All prices are quoted in U.S. dollars (USD) and may vary depending on season, vehicle type, and route distance.

Payment may be made online or in cash, as previously agreed.

8. Privacy

Your personal data will be handled confidentially and securely. Please review our Privacy Policy and Cookies Policy for more information.

9. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Your Transfer Express Tulum and may not be used without prior written permission.

10. Governing Law

These terms are governed by the applicable laws of the State of Quintana Roo, Mexico. Any legal disputes will be resolved in the corresponding local courts.